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I haven’t received my confirmation mail
If you haven’t received our email, please search in the spam or junk folder. Since the email is automatically sent, it is possible that our messages may be filtered by certain messaging systems.
I cannot upload my supporting document
In order to upload your supporting document, please ensure that its size is less than 10 Mb .
Moreover, we only accept the following formats: .png, .jpg, .jpeg, .tif, .gif and .pdf.
If you are unable to upload your supporting document using the MedOK® form, you can send us your certificate by:
- E-mail to: support@medok.fr
- Post to: MedOK® – Imagence, 1 Place des degrés, Tour Voltaire, La Défense 92800 Puteaux-La-Défense
Moreover, we only accept the following formats: .png, .jpg, .jpeg, .tif, .gif and .pdf.
If you are unable to upload your supporting document using the MedOK® form, you can send us your certificate by:
- E-mail to: support@medok.fr
- Post to: MedOK® – Imagence, 1 Place des degrés, Tour Voltaire, La Défense 92800 Puteaux-La-Défense
I have lost my password
Recovering your password is easy. Click on this page, enter your username or email address linked to your account and we will immediately send you your password.
When I try to login, I see the following message: Your account is currently being validated by our departments
This message appears when your profession does not allow automatic validation of your account and you have sent us a document authenticating your status as a healthcare professional. You will receive an email confirming the validation of your account once the manual check has been carried out by our departments.
When I try to login, I see the following message: the email address entered during your registration was not validated
At the end of your registration on MedOK®, an email was sent to you. It includes a link that you need to click to confirm your registration with MedOK®.
I see a message indicating that I cannot access this site
Access restrictions to a site, or a page, may be applied independently of MedOK®. For any questions, write to the site administrator.
If you can’t find an answer your question, contact us.